Refund Policy

Last updated: November 14, 2026

This Refund Policy explains when you can get a refund for purchases of Context OS, which is operated by Aqeeli LLC, in formation as a Delaware limited liability company in the United States. It forms part of our Terms of Service.

Postal address: Aqeeli LLC (in formation) — Al-Sanabel District, Jeddah, Kingdom of Saudi Arabia

Nothing in this policy limits any right you have under mandatory consumer protection law. Where the law gives you more, the law applies.

1. Overview

  • You can cancel a subscription at any time. You keep access until the end of the period you paid for.
  • New subscriptions and annual renewals can be refunded within 14 days if you have used fewer than 500,000 platform tokens.
  • Import Packs can be refunded within 14 days if you have used less than 10% of their tokens.
  • Statutory rights for EU, UK and Saudi consumers always apply.

All amounts are in US dollars. Payments are processed by Stripe.

2. Cancelling a subscription

You can cancel a Pro or Team subscription at any time in Settings → Billing. Cancelling stops future renewals. Your plan stays active until the end of the current monthly or annual period, and no further charges are made. Cancelling does not, by itself, refund the current period. Refunds follow the rules below.

3. Refund eligibility

"Platform tokens" means tokens processed with our platform AI keys. Tokens used with your own AI provider key (BYOK) are not counted.

  • Pro or Team: first payment of a new subscription
    • Window: within 14 days of the first charge.
    • Condition: fewer than 500,000 platform tokens used.
  • Pro or Team: annual renewal
    • Window: within 14 days of the renewal charge.
    • Condition: fewer than 500,000 platform tokens used since the renewal.
  • Pro or Team: monthly renewal
    • Not refundable, except where the law requires a refund.
  • Import Pack (USD 29, one-time)
    • Window: within 14 days of purchase.
    • Condition: less than 10% of the pack's one-off tokens used, which means less than 1,000,000 of its 10,000,000 tokens.
  • Additional Team seats
    • Follow the rules of the Team subscription they are added to.
  • Self-hosted licenses
    • Governed by the order form or enterprise agreement.

If we discontinue a paid feature that is material to your plan, or if we cannot provide the Service because of a fault on our side, we will offer a fair pro-rata refund for the affected prepaid period.

Taxes charged at checkout are refunded together with the amount they were charged on.

4. What happens after a refund

A refund immediately revokes the plan or pack it relates to:

  • For a subscription refund, Pro or Team access ends and the subscription is cancelled. Your account returns to the Free plan's limits.
  • For an Import Pack refund, the remaining one-off tokens and the included month of Pro access are removed.

Your vaults and files are not deleted by a refund. You keep access to view and export them. Features that are not part of your remaining plan stop working.

If the purchase was made through a creator referral, the creator's commission for that purchase is voided.

5. Chargebacks and payment disputes

Please contact us at support@contextos.dev before opening a dispute with your bank or card issuer. Most issues can be resolved quickly.

While a dispute or chargeback is open, access to paid features is suspended. If the dispute is decided in your favor, or you receive a chargeback, it has the same effect as a refund (Section 4). If the dispute is withdrawn or decided in our favor, access is restored.

6. EU and UK consumers: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase within 14 days of the contract being concluded, without giving any reason.

To use it, send us a clear statement of your decision (for example by email to support@contextos.dev) before the 14 days end. You may use the model withdrawal form under your national law, but you do not have to.

Context OS starts working as soon as you buy. For example, a vault build can begin immediately. When you start a build or otherwise use a paid plan within the withdrawal period, you expressly request that we begin performance during the withdrawal period. If you then withdraw, the law allows us to charge an amount proportionate to what was provided up to the time you told us you were withdrawing, such as tokens already used. Where the law provides that the right of withdrawal ends once a service has been fully performed with your prior express consent and acknowledgment, that rule applies.

We will reimburse you without undue delay, and no later than 14 days after we receive your withdrawal notice, using the original payment method. This section does not reduce any statutory right. Where the law gives you more than this Refund Policy, the law applies.

7. Saudi Arabian consumers

If you are a consumer in the Kingdom of Saudi Arabia, your rights under the Saudi E-Commerce Law and its Implementing Regulations, including any statutory right to cancel, are not affected by this policy.

8. Other mandatory rights

If you live in another country whose consumer laws give you rights that cannot be waived, such as rights to a refund for faulty or misdescribed services, those rights apply in addition to this policy.

9. How to request a refund

Email support@contextos.dev from the email address on your Context OS account and include:

  • the purchase you want refunded (plan or Import Pack) and the purchase date; and
  • optionally, the reason. This helps us improve, but it is not required.

We check your eligibility from your account's usage records and reply as soon as possible. Approved refunds are made to the original payment method. They usually arrive within 5 to 10 business days, depending on your bank or card issuer.

10. Changes and contact

We may update this policy. Changes apply to purchases made after the "Last updated" date. Questions: support@contextos.dev.

Aqeeli LLC, in formation as a Delaware limited liability company, United States.

Postal address, which EU and UK consumers can also use for a withdrawal notice (Section 6): Aqeeli LLC (in formation) — Al-Sanabel District, Jeddah, Kingdom of Saudi Arabia